HELP & FAQ

Frequently asked questions

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Account

Data Access

Campus License

General

As a private user, may I purchase a paid account?

Yes, private users can purchase a paid account to access premium features.

How long are the account subscriptions valid?

The validity of account subscriptions depends on the type of subscription purchased. Please check the subscription details for specific durations.

My account is no longer working. What happened?

Your account may have expired or been deactivated. Please check your subscription status or contact support for assistance.

How should I formulate my password?

Your password should be strong and include a mix of letters, numbers, and special characters to ensure security.

How can I deactivate my basic account?

You can deactivate your basic account through the account settings on the website or by contacting customer support.

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