Chick-fil-A leads with 95% order accuracy, while other chains struggle to hit 90%. A look at which fast food restaurants are most reliable when it comes to getting your order correct.
The Data
Order accuracy is a critical metric for fast food chains. Getting orders wrong costs money, wastes food, and frustrates customers. Here's how the major chains stack up when it comes to getting your order right the first time.
| Rank | Chain | Accuracy Rate |
|---|---|---|
| 1 | Chick-fil-A | 95.0% |
| 2 | Taco Bell | 91.2% |
| 3 | Carl's Jr. | 90.5% |
| 4 | Wendy's | 89.8% |
| 5 | Burger King | 88.6% |
| 6 | McDonald's | 87.5% |
| 7 | Arby's | 86.2% |
| 8 | KFC | 84.9% |
Analysis
Chick-fil-A's consistency. With a 95% accuracy rate, Chick-fil-A leads by a significant margin. Their focus on customer service training and simpler menu helps reduce errors.
Menu complexity matters. Chains with simpler menus tend to have higher accuracy rates. The more customization options, the more opportunities for mistakes.
Methodology
Data from QSR Magazine's annual drive-thru study, measuring order accuracy across thousands of mystery shopper visits at each chain.
